What is your return policy?
You can return items within 14 days of receiving them. Please ensure they are in their original condition. For more information, please check our return policy. 

How do I get a refund?
Once we receive and process your return, we’ll email you with a confirmation. Your refund will be issued to the original payment method within 7 working days. Please note: the costs for return shipments are at the expense of the customer. For more information, please check our refund policy. 

If you have any more questions, feel free to reach out to us at info@studio-7am.com

I received the wrong item. What should I do?

We’re sorry for the mix-up! Contact us at info@studio-7am.com with a clear photo of the item and your order number. We’ll arrange a return and send you a replacement or issue a refund.

Do you ship internationally?
No, for now we only ship to the Netherlands and Belgium. But you never know what the future might hold!

How long does delivery take? 
Order before 23:59 and we'll ship it the next day! Delivery usually takes 1-2 business days (within the Netherlands).

I haven’t received an order confirmation email. What should I do?
Check your spam or junk folder first. If you still can’t find it, don’t worry — just email us at info@studio-7am.com with your details, and we'll resend it.

Can I change or cancel my order once it’s placed?
If your order hasn’t been processed yet, we can help with changes or cancellations. Email us as soon as possible at info@studio-7am.com. If your order is already processed, you can return it once it arrives and apply for a refund. Check our return policy for more details.

Can I track my order?
Yes, you will receive a tracking number once your order is shipped, so you can keep an eye on its journey.

What should I do if an item is missing from my order?
If something’s missing, email us at info@studio-7am.com with your order number and details of the missing item. We’ll make sure to get it to you as quickly as possible.

Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account has benefits like saving your details for faster checkouts and keeping track of your orders. Plus, you’ll be the first to know about new collections and promotions!

My order arrived damaged. What now?
Oh no! Please email us at info@studio-7am.com with photos of the damage and your order number. We’ll help you return the damaged item and get a replacement or refund sorted out.